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Local American Family Insurance agency owner earns top customer service honor

Photo by: Provided

Phil Norfleet, an American Family Insurance agency owner in Monticello, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey that measures customers’ overall experience with their current American Family Insurance agency owner.

Norfleet has been an agency owner for American Family since April 1990. His agency office is located at 208 W. Main St., Monticello.

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