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Carle among the top 10 percent of U.S. hospitals for patient experience for second consecutive year

Carle Foundation Hospital has announced it achieved the Healthgrades 2019 Outstanding Patient Experience Award™. The distinction recognizes Carle Foundation Hospital as being among the top 10 percent of hospitals nationwide for patient experience for a second year in a row (2018-2019), according to Healthgrades, the leading online resource for information about physicians and hospitals. Carle Foundation Hospital also received America’s 50 Best Hospitals Award™ for a fourth consecutive year (2016-2019).

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers — based on their patients’ responses — to achieve the distinction.

Healthgrades evaluated hospital performance by surveying patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

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